Nightingale Frontline: NHS Leadership Support Service Facilitators
Dr Gemma Stacey is a Mental Health Nurse and, prior to joining the Florence Nightingale Foundation, was employed as an Associate Professor at the University of Nottingham. Her research and practice is underpinned by a critical consideration of the organisational, relational and professional factors which influence the expression of values in healthcare practice. She is committed to the premise of education as a vehicle to promote the emancipatory practice and has developed a program of externally funded applied healthcare research focused on approaches which enable transformational learning.
As Director of Public Engagement, she offered strategic leadership in this area at an executive level and motivated diverse teams to implement significant programmes of work aimed at enriching and animating the work of the University to improve its accountability, relevance and responsiveness to wider society. Her commitment to creating relationships with a vast range of partners in diverse sectors has resulted in co-designed knowledge exchange, research and educational innovation which has impacted on curriculum, policy, professional regulatory guidelines for nursing at a national and international level. Her credibility and influence is externally benchmarked by her accreditation as a Principle Fellow of the Higher Education Academy.
She is currently Director of the newly formed Florence Nightingale Foundation Academy where she will lead a strategy to establish the Academy as an independent ‘go to’ service for leadership development opportunities, identifying and exploiting evidence, and the provision of expert, well informed opinion and advice on issues that impact on patient care and experience.
For the last ten years Amy has been running her own organisational development and HR consultancy business and in 2017 established Hart Ridge Consulting Ltd with her business partner, Nicola Hartley. Amy has extensive experience as an HR & OD practitioner, including her role as HR Director for One Care Ltd (An organisation funded by the Department of Health to improve Primary Care). Prior to this Amy has had numerous roles at senior manager and board level for the NHS and was responsible for designing and delivering development solutions for clients working in the health and social care sector.
More recently, Amy has been working with Nicola delivering an 18 month leadership development programme in the NHS that links leadership and organisational change, the programme is linked to improving CQC outcomes.
Amy holds an MSc in People and Organisational Development. Amy is a Fellow of the Chartered Institute of Personnel and Development and is a licensed FCIPD qualified professional. Amy is accredited to deliver MBTI tools 1&2 plus Clarity 4d and Belbin. Amy was also one of a team of five facilitators who ran the National NHSI leading for improvement course for the NHS which comprised of a national selection process for key quality improvement participants across the NHS to be developed in key modules such as facilitation, demand management, capacity planning, creativity, change management and many more. The programme was supported by the nationally produced improvement leaders guide books. Amy is also an NLP practitioner status and has worked with over 200 organisations over the past 25 years, most in the NHS.
Nicola graduated from Portsmouth University with a Masters in Business Administration. She holds the British Psychological Society (BPS) Certificate of Competence in Occupational Testing Level B Intermediate Plus, including the HDS (Hogan) and NEO psychometric tools. Nicola is accredited with the European Mentoring and Coaching Council (EMCC) and International Coach Federation
at senior practitioner level, and accredited to use the Belbin Team tool and also accredited as an Affina Team Coach (previously AstonOD).
Nicola has worked with NHS Improvement (NHSI) to develop the National Culture Change Programme and Toolkit. Working with Professor Michael West, when he and Nicola were employed at The King’s Fund, they supported the development of the framework for the original CQC Well Led Domain. This work was then adopted and developed further by NHSI and has been published as a national toolkit. During her time at The Royal Bournemouth and Christchurch Hospitals, Nicola worked with NHSI to produce case studies as part of this toolkit, describing the implementation of the toolkit in an acute trust. Nicola is a member of the Community of Practice – Improving Organisational Culture.
Jackee works with directors, senior leaders, board level executives and emerging leaders in the NHS. She is an accredited coach, coach supervisor and therapist. Her thought leadership focuses on wellbeing for leaders in a range of different systems and cultures.
Jackee’s skills extend to and includes design and delivery of accredited, high quality coach training and leadership programmes, facilitating team coaching and action learning sets, women’s leadership and career advancement along with coaching around diversity and inclusion.
Jackee portfolio career in organizational development includes a combination of a therapeutic understanding of human behaviour, a keen interest in reflective practice as a resourceful leadership developmental tool supporting individuals to become stronger, resilient leaders. Jackee skillfully coaches around change, difference and challenge.
Valerie James is at the forefront of innovation in the UK in developing health service leaders. A Senior Fellow in Leadership at the King’s Fund for 10 years, she worked with over 800 senior clinicians and managers on groundbreaking interventions. These included the Top and Senior Manager Programmes, Athena for executive women, Management for 500+ Specialist Registrars and, with Dr Eden Charles, the Transformational Leadership Programme for senior BME leaders in the NHS. Professor Alimo-Metcalf independently evaluated TLP as outstanding. As a result, Valerie and Eden were nominated by over 100 people for the national Leadership Awards 2009 and again in 2010 (Partnership Category) for enabling multiple, sustained personal and organisational improvements.
A full time independent consultant since 2010, clients include two international order of nuns, the Department of Health and Department for Education, King Fahad Medical City – 8 hospitals in Riyadh, The Health Foundation, on patient safety and board leadership, and the national college of police leadership on partnership working. She wrote the first QI strategy in the NHS, working in partnership from Board to Ward to create demonstration projects.
Previously she has been a chief executive grade in the NHS and an academic. She has two clinical trainings, three behavioural science degrees, three postgraduate clinical diplomas and a PGCE. Accredited by CEDR International as a mediator, she specialises in mediating with doctors. She works creatively with transformational change, inequality and conflict. Valerie has been an executive coach to many senior figures and has taught coaching skills for over eighteen years. She has a passion for partnership working across systems and for bridging differences.
Independent Consultant: Corporate Psychologist
Visiting Senior Fellow, Kingston University and St George’s, University of London
Consulting Editor, International Journal of Public Leadership
Pippa has a varied career as a nurse, midwife, health visitor, manager and development consultant in both the public and voluntary sectors at local and national levels. Previously Director of the RCN Policy Unit from 1998 to 2001 and thereafter Senior Fellow at the King’s Fund in Leadership Development, Pippa also led a Policy Team exploring the health workforce, within the KF Policy Directorate.
Pippa is an experienced coach, both with individuals and teams. Her expertise also encompasses designing, commissioning and delivering innovative leadership and organisational development programmes within the health service and other parts of the public sector. This includes managing and facilitating large scale, whole systems events, and working with executive and senior teams to develop strategy and improve effectiveness.
Pippa is currently a Trustee and Vice Chair of the NSPCC and Chair of the NSPCC Policy Committee. Prior to this, Pippa served as a Trustee and Vice Chair of the Alzheimer’s Society from 2011 to 2017 (she has personal experience of caring for both her parents with dementia).
Pippa is a Fellow of the Queen’s Nursing Institute and Fellow of the Royal Society of Art. She is the author and editor of a number of books on nursing and policy and numerous articles and other publications on leadership, change, development and health workforce. In her spare time Pippa is a writer of fiction and has two short stories published in anthologies.
Pippa Gough MA, MSc, PGCEA, RN, RM, HV, FQNI, FRSA
Executive Coach, Leadership and Organisational Development Consultant
Mark joined The King’s Fund in May 2018. Before joining the Fund, Mark was the National Lead for Organisational Development with Public Health England, Associate Director for NHS South West Strategic Health Authority and a senior policy lead for the Department of Health and Care Services Improvement Partnership.
Mark began his career as a social worker before moving into organisational development, leadership development and coaching. He has worked on development and service improvement projects within both the public, private and university sectors. He has a wealth of experience of supporting teams and leaders operating in complex systems and has supported a range of leadership and team coaching interventions across the health and social care system.
Mark is currently delivering senior leadership development programmes for The Florence Nightingale Foundation, as well as Board development for Cambridge University Hospital trust and an NHS Wales Health Board. He is also a Co-Director of The King’s Fund’s Building Your Authority and Top Managers Programmes.
Mark has postgraduate management qualifications in social work, executive coaching, group action learning, and a Masters in leadership and coaching.
Sue is an experienced coach, facilitator and organisational development specialist. Previously a Director of Nursing and Chief Executive in the NHS and a senior fellow at the King’s Fund, Sue’s particular expertise lies in individual and team coaching, leadership development and programme design and delivery. She has a particular interest in clinical and systems leadership, integrated care and quality improvement. She works with senior, middle and frontline leaders across the health, social care and education systems to develop and transform services, manage change effectively and improve the quality of care for patients and service users. She has a particular interest in how human relationships can work more effectively and productively between individuals and across professions, groups and systems.
At the King’s Fund Sue was responsible for designing and directing a number of national and international programmes including the Burdett NHS Board Development Programme working with Nurse Executives, the UK and Ireland Johnson and Johnson Nursing Leadership Programme, the European Strategic Leaders Programme in conjunction with Insead and the Seattle Overseas Study Tour in conjunction with Group Health, the Veterans Administration and Microsoft. She was also a facilitator on the Top Managers Programme, the full range of programmes for medical leaders and Athena, the women’s cross sector executive development programme. More recently Sue has been working with Skills for Care on 2 innovative leadership programmes for Directors of Adult Social Care and leaders in 3rd sector and social care provider organisations. Together with colleagues she has also run a number of systems leadership programmes.
Sue has a Bachelors Degree in Health Studies and Applied Social Science and a Masters Degree in Business Administration. She is an ILM certified coach and is licensed to use Myers-Briggs and Firo B. Sue has a background in the behavioural sciences having trained at the National Training Laboratory in the USA and the Tavistock Institute and the Institute for Group Analysis in London. In order to enhance her coaching practice she is currently working with colleagues developing her understanding and approach in using the ‘Time to Think’ framework established by the American psychologist Nancy Kline.
With over 30 years working in clinical, managerial and quality improvement within the NHS and 3rd sector, Claire has an abundance of experience in quality improvement, palliative and end of life care having led national programmes and independent reviews.
Claire brings flexibility, energy, humour, creativity and curiosity to all she does focusing on what makes the difference to people.
Claire is currently working independently supporting health and social care organisations in a variety of aspects of relating to health and social care.
Claire Henry MBE RGN BSc(hons) PGDip
Allison Trimble is a Senior Leadership and Organisational Development Consultant at The Kings Fund. She has over 30 years’ experience in the regeneration, health and social care sectors, working with senior leaders in the public sector as well as frontline staff, patient leaders and community-based leaders.
Allison has a background in the third sector and is a founding member and former chief executive of the Bromley-by-Bow Centre, an integrated health and community regeneration organisation in Tower Hamlets.
Allison is Director of The King’s Fund Top Manager programme, co-directs the Building your authority: influencing beyond role programme and supports a range of system leadership work in England and Scotland.
Allison has recently been working with system leaders in Scotland including support for the Scottish Integration Chief Officers Network, the Scottish Government Collective Leadership Programme and the Place2Be – a new initiative for Scottish public health leaders in response to the 2018 Scottish Review of Public Health.
Allison’s development work and coaching practice draws upon a range of approaches including whole systems thinking, complexity ideas, group and systems psychodynamics.
Gerry is a registered nurse with has a long-standing history of transformation and change in healthcare. Spanning three decades, he has worked clinically, managerially and strategically ensuring care processes and outcomes are first and foremost.
Now working independently he is supporting new emerging Chief Nursing Information Officer (CNIOs) roles, which he has worked at for 5 years. He led the implementation of an electronic patient record (EPR) and the benefits realisation of using clinical devices to enhance safety while reducing documentation times, at Imperial Healthcare NHS Trust, London. His work on transforming care through and with digital transformation – resulted in him being branded as ‘@digitalgerry’
Previously worked across London in emergency department and clinical site operations and worked as part of the Chief Nursing Officer’s Professional Leadership Team on measuring the quality of nursing and led the roll out of the Hospital at Night programme across England.
He holds a Masters in Executive Health Management from City University London and is NLP Practitioner and Coach.
Natalie is a senior lecturer in Nursing at the University of Salford and an Associate Consultant with HammondCare International. In her role as a senior lecturer Natalie teaches under-graduate nurses, post-graduate nurses and supervises senior nurses undertaking Professional Doctorates. Natalie is the International Lead for the School of Health and Society at the University, leading on projects where staff and student international mobility facilitates knowledge development of professionals and students.
Natalie was awarded both Florence Nightingale Leadership and Travel Scholarships which developed her experience and knowledge of both dementia care and leadership. The learning from these scholarships led to her pivotal role in establishing the Salford Institute for Dementia of which she was Interim Director. In her role as an Associate Consultant with HammondCare International Natalie is involved in knowledge translation and evaluation projects related to dementia care and support in the UK and Australia.
Natalie’s Ph.D. study explored the enhancement of meaning and purpose in care home life. This has led to her role as the university’s workforce development lead in the Greater Manchester Teaching Care Homes project. Through this work Natalie has been collaborating with leaders of the teaching care homes of Schelgel Villages, Canada.
Natalie was part of a recent British Council delegation that collaborated with the Saudi Patient Safety Centre in Riyadh. Natalie shared experience and knowledge from a patient screening project undertaken by The Christie NHS Foundation Trust and Public Health England for which she was the patient experience advisor. On International Nurses Day 2020 Natalie will be delivering an invited lecturer for the Saudi Patient Safety Centre on the impact of Empowered Nurses.
Natalie Yates-Bolton R.G.N., M.Sc., Ph.D.
Professor Mandy Ashton worked in the NHS for 31 years, starting her career as a nurse at the Leicester Royal Infirmary. She has a first class BA (Hons) in Health Studies and an MSc in Managing Change. Mandy is a qualified performance coach.
During the first 10 years of her career, Professor Ashton progressed to a ward sister and then to assistant director of nursing in Leicester. She worked in the Trent Region, most notably in South Yorkshire and Lincolnshire as assistant director of performance. Mandy worked as a nurse researcher and nurse leader in Labrador and Uganda with the Grenfell and Mildmay charities respectively during this time. She also visited Cuba and developed professional links with colleagues of this country.
She has worked as director of nursing and quality at Leicester General Hospital NHS Trust, director of nursing and research for NHS Leicester City West and director of quality and deputy chief executive for NHS Leicester City.
The recipient of many awards, she is a Florence Nightingale Scholar and most notably an OBE for services to healthcare and nursing (2010). Professor Ashton continued to immerse herself in the healthcare arena during her appointment in 2011 as Pro Vice Chancellor (Transformation) and Dean for the Faculty and Health and Life Sciences at De Montfort University, Leicester.
Mandy became an independent consultant in September 2014 and is the Managing Director of Mandy Ashton Consultants Ltd.; a values-based company in south Leicestershire. She works along side policy makers and leaders, care givers, patients and families. This work encompasses mental health, acute trusts, primary care and commissioning organisations, with a particular focus on nurse education, quality improvement, safeguarding and people development. As a qualified performance coach Mandy has worked alongside numerous Board executive, and aspiring, nurse leaders over the span of her career. She is proud to watch their careers develop and to see the national leaders they become.
Mandy has held a non executive role within the NHS and is currently a non executive director of an East Midlands Housing Association, The emh Group.
She is also a Trustee for a Leicester based charity that assists people living in the city who have health care needs and live in poverty.
Mandy is a mum and wife and enjoys playing tennis and swims every other day.
Dr Fiona Sheppard is a Specialist Community Public Health Nurse – Health Visitor and practised for 23 years in various community settings. During her time with the NHS she undertook a strategic role supporting the implementation of clinical supervision in practice, across NHS Trusts in the East Midlands. Latterly, she worked the final 12 years of her career as an educator within the School of Health Sciences at the University of Nottingham. She helped to shape the integration of clinical supervision across the pre-registration nursing curriculum for all fields of practice. This work informed her Master’s in Human Relations and her doctoral thesis. In addition, she has complimented her supervisory facilitation skills with an ILM accredited coaching qualification and practised as a coach and mentor. She has particular expertise in facilitating groups.
Throughout her career, the values that underpinned her practice have focused on enabling and empowering nurses and allied health professionals in their professional capacity, through the practice of facilitated reflection.
Fiona recently retired but has volunteered for this initiative because she wanted to help support frontline workers in these unprecedented times. She continues to be registered with the NMC and her professional organisation.
Dr Fiona Sheppard DHSCi, MA, BSc, SCPHN – HV, RGN
A nurse of 30 years experience, spent within the London acute hospital sector and 10 years as a lecturer within post registration programmes. Passionate about womens’ health and specifically, pregnancy loss. A very sociable individual, enjoying the manifold pleasures that living and working in London brings.
Claire currently works at University College London Hospitals Trust as Deputy Chief Nurse with responsibility for Paediatrics and Adolescents, Womens’ Health and the Royal Throat Nose and Ear Hospital and Eastman Dental Hospitals. An Alumni of the Senior Leaders FNF programme, Claire has a Bachelors Degree in Health Care Management, a Post Graduate Diploma in Academic Practice and a Masters Degree in Medical Anthropology.
Claire has a particular interest in supporting staff with complex conversations and managing conflict in the workplace.
Bsc (Hons) PGDip Msc RN
Joanna is an experienced nurse leader with more than 30 years in clinical and leadership roles in the NHS. She has expertise in managing change and improving the clinical environment through process redesign. Joanna was the 1st Critical Care Nurse Consultant in N.Ireland (NI), established the 1st Critical Care Outreach Team in NI and was a professional lead on the regional group which designed and established the Critical Care Network for NI
An accredited coach with the ILM, Joanna is passionate about people, effective team working and facilitating individuals and teams to achieve personal and organisational effectiveness.
Until January 2020 Joanna was Divisional Nurse for Acute Services working as part of a collective leadership team with professional responsibility for approximately 1000 Nursing staff. She now provides coaching and mentoring support for a number of QI programmes and has a particular interest in initiatives supporting Joy in Work
Joanna is a fellow of the Scottish Patient Safety Programme (cohort2) and a Florence Nightingale Foundation Scholar (2015)
Dr.Paul Bonham worked as a mental health nurse in acute services for eight years before transferring to teaching within University of Nottingham’s School of Nursing (latterly Health Sciences). Over the next twenty seven years as a nurse teacher and health lecturer his own personal studies seemed to always gravitate back to the nature of relationships between service user and service provider, and how they are created, maintained and completed. This interest was, and still is, constantly re evaluated as he has experience of being both service user and provider. His PhD studies examined self-help through peer-support online, and his two Master’s degrees examined Human Relations and Counselling Studies. He is the sole author of a book on communication skills as a mental health carer, and he has co-authored two other books on communication issues within nursing student placements. He has extensive experience in supervising both undergraduate and post graduate nurse students across all branches of the profession. Paul retired from teaching recently, but was offered the opportunity to become re – involved in the work of supporting nurses through the FNF.