Nightingale Frontline: NHS Leadership Support Service Facilitators

Dr Gemma Stacey
Dr Gemma Stacey


Dr Gemma Stacey is a Mental Health Nurse and, prior to joining the Florence Nightingale Foundation, was employed as an Associate Professor at the University of Nottingham. Her research and practice is underpinned by a critical consideration of the organisational, relational and professional factors which influence the expression of values in healthcare practice. She is committed to the premise of education as a vehicle to promote the emancipatory practice and has developed a program of externally funded applied healthcare research focused on approaches which enable transformational learning.

As Director of Public Engagement, she offered strategic leadership in this area at an executive level and motivated diverse teams to implement significant programmes of work aimed at enriching and animating the work of the University to improve its accountability, relevance and responsiveness to wider society. Her commitment to creating relationships with a vast range of partners in diverse sectors has resulted in co-designed knowledge exchange, research and educational innovation which has impacted on curriculum, policy, professional regulatory guidelines for nursing at a national and international level. Her credibility and influence is externally benchmarked by her accreditation as a Principle Fellow of the Higher Education Academy.

She is currently Director of the newly formed Florence Nightingale Foundation Academy where she will lead a strategy to establish the Academy as an independent ‘go to’ service for leadership development opportunities, identifying and exploiting evidence, and the provision of expert, well informed opinion and advice on issues that impact on patient care and experience.


Marie is a nurse with 40 years’ experience of clinical leadership with an expertise in practice development across  a range of care settings. Having delivered change in her previous roles, she now supports others to do so. Her particular area of interest is in working with nurse leaders to strong  teams and  person centred practice. Such opportunities have given her a clarity about the many issues nurse leaders and those engaged in palliative care delivery face today.

From 2014 to June 2019, Marie was Practice Development Lead for Hospice UK, which enabled her to work with hospice clinical leaders and national organisations to champion the delivery of high quality, accessible palliative care. Since June 2019, Marie works freelance and in addition to her other work she is the Project Lead at St Christopher’s Hospice for the Celebrating Palliative Care Nursing programme. This  is an exciting programme which  includes developing a contemporary Model of Nursing and bringing together pioneering nurses who are shaping palliative care across the world into a vibrant community. The programme’s overarching aim is to celebrate and showcase the unique and vital contribution of end of life and palliative care nursing which is developing internationally.

Marie Cooper
Marie Cooper
Angela Knight Jackson
Angela Knight Jackson


Angela Knight Jackson

MPhil, MSc, BA (Hons), RHV, RSCN, RN

Angela’s experience as a paediatric nurse, midwife and health visitor spans over 38 years working in a variety of care settings both in the UK and abroad.  The main stay of her clinical work has been within primary care as a specialist community public health practitioner practicing in a number of contrasting communities across England.  Angela has combined clinical practice with academic engagements including working as a research associate and undertaking lecturing responsibilities for undergraduate and postgraduate nursing programmes.

Her other appointments have included Corporate Research and Development lead for a Primary Care Trust, commissioning research programmes to support commissioning decisions and outcomes; and she has led national and regional core leadership programmes at NHS Midlands and East.

In 2013 she was appointed as Head of Clinical Senate (West Midlands) where she provided day-to-day leadership and management of an effective independent clinical senate, where expert clinical advice was readily available for commissioners; enabling safe, clinically effective, patient centred services.

She is a former recipient of national personal research awards from the Community Practitioner & Health Visitors Association, the Florence Nightingale Foundation and Health Foundation.  More recently Angela was awarded the Florence Nightingale Senior Leader Scholarship 2019-20.

In March 2020 she was deployed to the CNO Team, Prioritising COVID 19, working with the Professional and System Leadership team supporting innovative Community Nursing initiatives and championing CNO BME COVID 19 work streams. Subsequently Angela was successfully appointed to Head of Nursing Development Programmes in the CNO team responsible for the leadership and management of professional nursing development programmes.

Angela has a passion to develop others she is a leadership associate at NHS England and NHS Improvement – Midlands Leadership and Lifelong Learning and is an executive coach.


Jackee works with directors, senior leaders, board level executives and emerging leaders in the NHS. She is an accredited coach, coach supervisor and therapist. Her thought leadership focuses on wellbeing for leaders in a range of different systems and cultures.

Jackee’s skills extend to and includes design and delivery of accredited, high quality coach training and leadership programmes, facilitating team coaching and action learning sets, women’s leadership and career advancement along with coaching around diversity and inclusion.

Jackee portfolio career in organizational development includes a combination of a therapeutic understanding of human behaviour, a keen interest in reflective practice as a resourceful leadership developmental tool supporting individuals to become stronger, resilient leaders. Jackee skillfully coaches around change, difference and challenge.

Jackee Holder
Jackee Holder
Valerie James
Valerie James


Valerie James is at the forefront of innovation in the UK in developing health service leaders. A Senior Fellow in Leadership at the King’s Fund for 10 years, she worked with over 800 senior clinicians and managers on groundbreaking interventions. These included the Top and Senior Manager Programmes, Athena for executive women, Management for 500+ Specialist Registrars and, with Dr Eden Charles, the Transformational Leadership Programme for senior BME leaders in the NHS. Professor Alimo-Metcalf independently evaluated TLP as outstanding. As a result, Valerie and Eden were nominated by over 100 people for the national Leadership Awards 2009 and again in 2010 (Partnership Category) for enabling multiple, sustained personal and organisational improvements.
A full time independent consultant since 2010, clients include two international order of nuns, the Department of Health and Department for Education, King Fahad Medical City – 8 hospitals in Riyadh, The Health Foundation, on patient safety and board leadership, and the national college of police leadership on partnership working. She wrote the first QI strategy in the NHS, working in partnership from Board to Ward to create demonstration projects.
Previously she has been a chief executive grade in the NHS and an academic. She has two clinical trainings, three behavioural science degrees, three postgraduate clinical diplomas and a PGCE. Accredited by CEDR International as a mediator, she specialises in mediating with doctors. She works creatively with transformational change, inequality and conflict. Valerie has been an executive coach to many senior figures and has taught coaching skills for over eighteen years. She has a passion for partnership working across systems and for bridging differences.
Independent Consultant: Corporate Psychologist
Visiting Senior Fellow, Kingston University and St George’s, University of London
Consulting Editor, International Journal of Public Leadership


Pippa has a varied career as a nurse, midwife, health visitor, manager and development consultant in both the public and voluntary sectors at local and national levels. Previously Director of the RCN Policy Unit from 1998 to 2001 and thereafter Senior Fellow at the King’s Fund in Leadership Development, Pippa also led a Policy Team exploring the health workforce, within the KF Policy Directorate.
Pippa is an experienced coach, both with individuals and teams. Her expertise also encompasses designing, commissioning and delivering innovative leadership and organisational development programmes within the health service and other parts of the public sector. This includes managing and facilitating large scale, whole systems events, and working with executive and senior teams to develop strategy and improve effectiveness.
Pippa is currently a Trustee and Vice Chair of the NSPCC and Chair of the NSPCC Policy Committee. Prior to this, Pippa served as a Trustee and Vice Chair of the Alzheimer’s Society from 2011 to 2017 (she has personal experience of caring for both her parents with dementia).
Pippa is a Fellow of the Queen’s Nursing Institute and Fellow of the Royal Society of Art. She is the author and editor of a number of books on nursing and policy and numerous articles and other publications on leadership, change, development and health workforce. In her spare time Pippa is a writer of fiction and has two short stories published in anthologies.
Pippa Gough MA, MSc, PGCEA, RN, RM, HV, FQNI, FRSA
Executive Coach, Leadership and Organisational Development Consultant

Pippa Gough
Pippa Gough
Sue Machell
Sue Machell


Sue is an experienced coach, facilitator and organisational development specialist. Previously a Director of Nursing and Chief Executive in the NHS and a senior fellow at the King’s Fund, Sue’s particular expertise lies in individual and team coaching, leadership development and programme design and delivery. She has a particular interest in clinical and systems leadership, integrated care and quality improvement. She works with senior, middle and frontline leaders across the health, social care and education systems to develop and transform services, manage change effectively and improve the quality of care for patients and service users. She has a particular interest in how human relationships can work more effectively and productively between individuals and across professions, groups and systems.

At the King’s Fund Sue was responsible for designing and directing a number of national and international programmes including the Burdett NHS Board Development Programme working with Nurse Executives, the UK and Ireland Johnson and Johnson Nursing Leadership Programme, the European Strategic Leaders Programme in conjunction with Insead and the Seattle Overseas Study Tour in conjunction with Group Health, the Veterans Administration and Microsoft. She was also a facilitator on the Top Managers Programme, the full range of programmes for medical leaders and Athena, the women’s cross sector executive development programme. More recently Sue has been working with Skills for Care on 2 innovative leadership programmes for Directors of Adult Social Care and leaders in 3rd sector and social care provider organisations. Together with colleagues she has also run a number of systems leadership programmes.

Sue has a Bachelors Degree in Health Studies and Applied Social Science and a Masters Degree in Business Administration. She is an ILM certified coach and is licensed to use Myers-Briggs and Firo B. Sue has a background in the behavioural sciences having trained at the National Training Laboratory in the USA and the Tavistock Institute and the Institute for Group Analysis in London. In order to enhance her coaching practice she is currently working with colleagues developing her understanding and approach in using the ‘Time to Think’ framework established by the American psychologist Nancy Kline.


With over 30 years working in clinical, managerial and quality improvement within the NHS and 3rd sector, Claire has an abundance of experience in quality improvement, palliative and end of life care having led national programmes and independent reviews.

Claire brings flexibility, energy, humour, creativity and curiosity to all she does focusing on what makes the difference to people.

Claire is currently working independently supporting health and social care organisations in a variety of aspects of relating to health and social care.

Claire Henry MBE RGN BSc(hons) PGDip



Claire Henry MBE
Claire Henry MBE
Dr Natalie Yates-Bolton
Dr Natalie Yates-Bolton


Natalie is a senior lecturer in Nursing at the University of Salford and an Associate Consultant with HammondCare International. In her role as a senior lecturer Natalie teaches under-graduate nurses, post-graduate nurses and supervises senior nurses undertaking Professional Doctorates. Natalie is the International Lead for the School of Health and Society at the University, leading on projects where staff and student international mobility facilitates knowledge development of professionals and students.

Natalie was awarded both Florence Nightingale Leadership and Travel Scholarships which developed her experience and knowledge of both dementia care and leadership. The learning from these scholarships led to her pivotal role in establishing the Salford Institute for Dementia of which she was Interim Director. In her role as an Associate Consultant with HammondCare International Natalie is involved in knowledge translation and evaluation projects related to dementia care and support in the UK and Australia.

Natalie’s Ph.D. study explored the enhancement of meaning and purpose in care home life. This has led to her role as the university’s workforce development lead in the Greater Manchester Teaching Care Homes project. Through this work Natalie has been collaborating with leaders of the teaching care homes of Schelgel Villages, Canada.

Natalie was part of a recent British Council delegation that collaborated with the Saudi Patient Safety Centre in Riyadh. Natalie shared experience and knowledge from a patient screening project undertaken by The Christie NHS Foundation Trust and Public Health England for which she was the patient experience advisor. On International Nurses Day 2020 Natalie will be delivering an invited lecturer for the Saudi Patient Safety Centre on the impact of Empowered Nurses.

Natalie Yates-Bolton R.G.N., M.Sc., Ph.D.


Professor Mandy Ashton worked in the NHS for 31 years, starting her career as a nurse at the Leicester Royal Infirmary. She has a first class BA (Hons) in Health Studies and an MSc in Managing Change. Mandy is a qualified performance coach.

During the first 10 years of her career, Professor Ashton progressed to a ward sister and then to assistant director of nursing in Leicester. She worked in the Trent Region, most notably in South Yorkshire and Lincolnshire as assistant director of performance. Mandy worked as a nurse researcher and nurse leader in Labrador and Uganda with the Grenfell and Mildmay charities respectively during this time. She also visited Cuba and developed professional links with colleagues of this country.

She has worked as director of nursing and quality at Leicester General Hospital NHS Trust, director of nursing and research for NHS Leicester City West and director of quality and deputy chief executive for NHS Leicester City. 

The recipient of many awards, she is a Florence Nightingale Scholar and most notably an OBE for services to healthcare and nursing (2010). Professor Ashton continued to immerse herself in the healthcare arena during her appointment in 2011 as Pro Vice Chancellor (Transformation) and Dean for the Faculty and Health and Life Sciences at De Montfort University, Leicester.

Mandy became an independent consultant in September 2014 and is the Managing Director of Mandy Ashton Consultants Ltd.; a values-based company in south Leicestershire. She works along side policy makers and leaders, care givers, patients and families. This work encompasses mental health, acute trusts, primary care and commissioning organisations, with a particular focus on nurse education, quality improvement, safeguarding and people development. As a qualified performance coach Mandy has worked alongside numerous Board executive, and aspiring, nurse leaders over the span of her career. She is proud to watch their careers develop and to see the national leaders they become.

Mandy has held a non executive role within the NHS and is currently a non executive director of an East Midlands Housing Association, The emh Group.

She is also a Trustee for a Leicester based charity that assists people living in the city who have health care needs and live in poverty.

Mandy is a mum and wife and enjoys playing tennis and swims every other day.

Professor Mandy Ashton
Professor Mandy Ashton
Dr Fiona Sheppard
Dr Fiona Sheppard


Dr Fiona Sheppard is a Specialist Community Public Health Nurse – Health Visitor and practised for 23 years in various community settings. During her time with the NHS she undertook a strategic role supporting the implementation of clinical supervision in practice, across NHS Trusts in the East Midlands. Latterly, she worked the final 12 years of her career as an educator within the School of Health Sciences at the University of Nottingham. She helped to shape the integration of clinical supervision across the pre-registration nursing curriculum for all fields of practice. This work informed her Master’s in Human Relations and her doctoral thesis. In addition, she has complimented her supervisory facilitation skills with an ILM accredited coaching qualification and practised as a coach and mentor. She has particular expertise in facilitating groups.

Throughout her career, the values that underpinned her practice have focused on enabling and empowering nurses and allied health professionals in their professional capacity, through the practice of facilitated reflection.

Fiona recently retired but has volunteered for this initiative because she wanted to help support frontline workers in these unprecedented times. She continues to be registered with the NMC and her professional organisation.

Dr Fiona Sheppard DHSCi, MA, BSc, SCPHN – HV, RGN


Joanna is an experienced nurse leader with more than 30 years in clinical and leadership roles in the NHS. She has expertise in managing change and improving the clinical environment through process redesign. Joanna was the 1st Critical Care Nurse Consultant in N.Ireland (NI), established the 1st Critical Care Outreach Team in NI and was a professional lead on the regional group which designed and established the Critical Care Network for NI

An accredited coach with the ILM, Joanna is passionate about people, effective team working and facilitating individuals and teams to achieve personal and organisational effectiveness.  

Until January 2020 Joanna was Divisional Nurse for Acute Services working as part of a collective leadership team with professional responsibility for approximately 1000 Nursing staff. She now provides coaching and mentoring support for a number of QI programmes and has a particular interest in initiatives supporting Joy in Work 

Joanna is a fellow of the Scottish Patient Safety Programme (cohort2) and a Florence Nightingale Foundation Scholar (2015)

Joanna McCormick
Joanna McCormick
Gill Rogers
Gill Rogers

Gill is and independent consultant, facilitator and systems leader who specialises in bringing teams together to improve outcomes through working with individuals. She is passionate about improving individuals’ potential and works at all levels to achieve this.

Gill ,  BA, RN with an MSc  in Management Development and Social Responsibility (Bristol University) and is a CEDR accredited mediator. She has worked as a nurse and held several senior management roles in a variety of NHS and private organisations. Gill is an accredited Time to Think facilitator and coach.

Gill is particularly experienced at working with staff in Primary Care organisations often helping organisations in a fragmented system value their most precious resource – staff.  She is adept at helping professionals and leaders make sense of complexity so that they can manage the landscape and politics to deliver high quality of care.

Gill was Director of General Practice Nursing at Londonwide Local Medical Committees establishing leadership forums for General Practice Nurses and Practice Managers in London. Gill was   Programme Director for an academically accredited foundation level programme created to help nurses new to General Practice. Gill is skilled at making sure that people are valued, and their views are heard and acted upon.

Gill currently leads the GPN programme for Capital Nurse and NHSE / I (London) working on workforce initiatives regionally and nationally. During the Covid-19 Pandemic, Gill chairs a leadership group for General Practice Nurses in London which has enabled the nurse’s voice to be heard for the benefit of patient care and nurses working in the pandemic in London and nationally.

Gill is a non- executive Director of Risky Business Events and volunteers for Mediation Hertfordshire.

Pauline is an experienced nurse leader with particular expertise in the nursing workforce.  She has worked in a range of senior nursing leadership positions spanning acute clinical care, nursing management, nursing informatics and nursing workforce policy and planning.  Pauline has experience of working at local, regional and national levels.

Pauline currently works as an independent healthcare consultant and has supported NHS Trusts with quality improvement initiatives, including Care Quality Commission preparedness.  She has direct experience of leading the nursing response to COVID in an acute trust in London during the first wave of COVID-19 and consequently has a good insight into the challenges currently faced by nurses and midwives.

Pauline is an experienced coach and mentor and has supported staff in a wide range of organisations.  Pauline is passionate about developing others to achieve their potential.

Pauline has a long-standing interest in safe staffing, workforce development and staff wellbeing.  She led the initial Nursing and Midwifery Workload and Workforce Planning project in NHSScotland and the development of National Quality Board staffing guidance in response to the Francis Inquiry in England.

Pauline’s PhD research was on Devolution and Nursing Workforce Policy and Planning in the Four Countries of the United Kingdom.

In 2015 Pauline was awarded an MBE in the Queen’s Birthday Honours for her services to nurse education.

Pauline received a Florence Nightingale Foundation Leadership Scholarship in 2016 and a Travel Scholarship in 2009.

In 2020 Pauline was awarded a Winston Churchill Memorial Trust Fellowship to research suicide in nurses.

Pauline is a member of the Chief Nursing Officer’s Exceptional Leader’s Network, the Florence Nightingale Foundation Alumni, England Executive Nurses’ Network and the Harvard Kennedy Women and Power Alumni.

Pauline Milne
Pauline Milne